This area is intended to provide a few quick troubleshooting tips that the user can perform prior to contacting the technical support staff.
Altering or replacing the IDSS USB Cable or DLC Cable with non-Isuzu cables may cause the IDSS Interface Device to malfunction.
The Isuzu Diagnostic Service System Setup DVD is provided in case the system needs to be recovered. There are times when the system needs to be recovered with the DVD that was distributed. Please store the DVD in a safe place..
Engine to IDSS Interface Device connection – Verify the engine can start. The power for the IDSS Interface Device is obtained from the engine battery supply.
Make sure that power is supplied to the Interface Device.
Ensure the IDSS Interface Device connections are secure.
Ensure the engine battery is fully charged.
Ensure the most recent IDSS version has been installed.
Properly follow any disconnect instructions as provided during a programming event.